Legal

Privacy Policy

Last updated: July 14, 2026

PC Web Systems LLC (“PC Web Systems,” “we,” “us,” or “our”) operates the PC Web Systems website and provides software, websites, account services, checkout services, licensing, protected downloads, updates, support, and related online services. This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

Information we collect

Depending on how you use our website, products, and services, we may collect the following information:

  • Account information: name, email address, password hash, account status, login and session information, email verification status, password reset tokens, and account security timestamps.
  • Checkout and purchase information: product selected, order status, purchase status, amount, currency, promotional code use, purchase date, payment processor identifiers, and payment verification status.
  • License and registration information: registration key or serial assignment, product SKU, license type, license status, device registration status, hashed device identifiers, registered device label, product version checked, registration timestamps, and license or download eligibility.
  • Download and update information: requested product or package, product version, platform, release channel, short-lived download token hash, token expiration, token use count, package status, and download approval or denial records.
  • Contact and support information: name, email address, company name if provided, subject, message content, ticket number, product context, support replies, and information you voluntarily include in a message or attachment.
  • Passkey and security information: passkey credential identifiers, public key data, sign counter, relying-party ID, origin domain, device or passkey label, creation date, and last-used date. We do not receive or store your fingerprint, face scan, device PIN, or other biometric verification data.
  • Cookies and session information: essential cookies or browser storage used for login sessions, CSRF protection, checkout or cart state, cookie notice acceptance, preferences, and security controls.
  • Technical and security logs: IP address or hashed IP address, browser user agent, referrer URL, request timestamps, rate-limit events, failed login events, license-check events, Cloudflare request metadata, and server error logs.

Payment information

Payments may be processed by Square or another authorized payment processor. We do not store full credit card numbers, bank account numbers, CVV codes, or complete payment credentials on our servers. A payment processor may provide us with payment status, order or transaction identifiers, amount, currency, and related details needed to verify a purchase and provide the purchased product or service.

How we use information

We use collected information to:

  • Create and manage accounts.
  • Process purchases and verify payment completion.
  • Issue, validate, and manage product licenses.
  • Provide protected downloads, updates, and product access.
  • Prevent fraud, abuse, unauthorized access, and license misuse.
  • Respond to contact messages and support requests.
  • Maintain website and service security, troubleshoot errors, and improve reliability.
  • Comply with applicable legal, accounting, tax, and security obligations.

Product and diagnostic data

PC Web Systems products may contact our servers to verify registration, check license status, check for updates, download approved packages, report service availability, or support account-related functions. The information collected depends on the product and feature being used.

If a product includes an error-reporting feature, a report may contain diagnostic information needed to understand the error, such as product version, error type, operating environment, and sanitized technical details. Error reports are not intended to include passwords, complete payment credentials, or private file contents. Files you voluntarily send to support are handled as support material.

Cookies and browser storage

We use essential cookies and similar browser storage for login sessions, security tokens, checkout or cart state, cookie notice acceptance, preferences, and website functionality. We may also use limited technical information to protect the site, understand service reliability, and prevent abuse.

Sharing of information

We do not sell your personal information. We may share limited information with service providers that help us operate our websites, process payments, deliver email, protect our services, host infrastructure, provide downloads, and support customers. These providers may include payment processors, email providers, hosting providers, security providers, Cloudflare, and related infrastructure services.

We may also disclose information when required by law, to protect our rights, to prevent fraud or abuse, to enforce our terms, or to protect customers, service providers, and the security of our systems.

Security

We use safeguards such as password hashing, HTTPS, CSRF protection, passkey support, protected download tokens, license verification, access controls, and security logging. No website, application, or network transmission can be guaranteed to be perfectly secure, but we work to protect information from unauthorized access, loss, misuse, or alteration.

Data retention

We retain information only as long as reasonably needed for account management, purchase records, licensing, downloads, support, security, legal, accounting, tax, and operational purposes. Purchase, license, and security records may be retained longer when needed to prevent fraud, confirm purchase history, provide support, enforce licenses, or comply with legal obligations.

Your choices

You may contact us to request access to, correction of, or deletion of personal information associated with your account, subject to identity verification and applicable security, licensing, fraud-prevention, legal, tax, and accounting requirements. You may choose not to provide optional information, although doing so may limit our ability to provide certain services or respond to a request.

Children

Our website, products, and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

International visitors

PC Web Systems LLC operates from the United States. If you access our websites, products, or services from outside the United States, your information may be processed in the United States or in other locations where our service providers operate.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Contact us

If you have questions about this Privacy Policy or how your information is handled, contact us using the information below.

PC Web Systems, LLC ™
P.O. Box 4332
Arlington, VA 22204 USA

Customer Service
U.S. +1 (703) 946-9354
Mon-Sat 9AM-7PM EST (New York)
Email: [email protected]